Refund Policy

Effective Date: August 1, 2025

At Education Advocates Online, we are committed to delivering personalized, high-quality support to every client. Due to the nature of our services—which involve individualized time, preparation, and communication—we have outlined the following refund policy:

🔹 1. One-Time Consultations

If you need to cancel a scheduled one-time consultation, we ask for at least 24 hours’ notice.

• Cancellations made more than 24 hours before the scheduled time:
  ✅ Eligible for a full refund or rescheduling at no additional cost.

• Cancellations made less than 24 hours before the scheduled time or no-shows:
  ❌ Non-refundable, but we may offer rescheduling at our discretion.

🔹 2. Ongoing Advocacy or Monthly Support Plans

Monthly packages or multi-session services are billed in advance.

• Cancellation requests must be submitted in writing before the next billing cycle.

• We do not issue partial refunds for unused time within a billing cycle once services have begun.

• If you're unsatisfied, we encourage you to reach out. We will make every effort to resolve concerns or adjust future service terms.

🔹 3. Customized Documents or Strategy Plans

All document preparation, strategy development, or personalized support materials are non-refundable once work has started. If there is an issue with your materials, please contact us and we’ll work with you to correct or clarify any part of the deliverable.

📝 Refund Requests

To request a refund or reschedule a service, please email:
📧 info@educationadvocatesonline.com

Include:

• Your name

• Service date(s)

• Reason for your request

We respond to all inquiries within 2 business days.

🙏 Our Commitment

We believe in fair treatment and transparency. If you believe your situation warrants an exception, please contact us directly. We will evaluate all refund requests in good faith.